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German Speaking Customer Service Supervisor

2 months ago

Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time
Job Overview
Position: German Customer Service Team Leader

Location: Flexible work arrangement with a combination of remote and office-based work.

Company: Athena Resourcing Solutions

Role Summary:
We are seeking a proficient German-speaking Customer Service Team Leader to join our dynamic team. The ideal candidate will be responsible for ensuring exceptional service delivery and fostering a culture of excellence within the customer service department.

Key Responsibilities:
1. Oversee daily operations of the customer service team, ensuring adherence to service standards.
2. Provide guidance and support to team members, promoting professional development.
3. Monitor performance metrics and implement strategies for improvement.
4. Facilitate effective communication between the team and other departments.
5. Address customer inquiries and resolve issues promptly to enhance customer satisfaction.

Qualifications:
- Fluency in German and English is essential.
- Proven experience in a customer service leadership role.
- Strong interpersonal and communication skills.
- Ability to motivate and inspire a team.

What We Offer:
- A supportive work environment that values your contributions.
- Opportunities for career advancement within a reputable international company.
- Comprehensive training and development programs.

We look forward to welcoming a dedicated professional who is passionate about delivering outstanding customer service.