German Customer Support Supervisor
3 weeks ago
Position: German Customer Service Team Leader
Location: Flexible work arrangement with remote options.
Company: Athena Resourcing Solutions
About the Role:
We are seeking a proficient German-speaking Customer Service Team Leader to enhance our customer support operations. The ideal candidate will be responsible for ensuring exceptional service delivery and fostering a culture of excellence within the team.
Key Responsibilities:
1. Lead and manage a team of customer service representatives, ensuring they meet performance targets.
2. Develop and implement strategies to improve customer satisfaction and service quality.
3. Provide training and support to team members to enhance their skills and knowledge.
4. Monitor team performance and provide constructive feedback.
5. Collaborate with other departments to ensure a seamless customer experience.
Qualifications:
- Fluent in German and English.
- Proven experience in a customer service leadership role.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Why Join Us?
At Athena Resourcing Solutions, we value our employees and strive to create a supportive and dynamic work environment. We are committed to professional development and offer opportunities for growth within the company.
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