Urology Pathway Coordinator
1 week ago
An exciting opportunity has arisen in the Urology department to contribute to our Endourology and general urology team as a Patient Pathway Coordinator.
About the RoleThe post holder will actively manage administrative processes attached to patient treatment pathways, ensuring a seamless and efficient service for both the multidisciplinary team and patients.
Key responsibilities include delivering a high-quality administration service, a positive patient experience, and excellent customer service.
The ideal candidate will possess excellent written and verbal communication skills, experience of maintaining databases, and confidence in using Excel.
They will be proactive, willing to take ownership and accountability, and able to manage a high-volume workload.
About UsUniversity College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.
We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Our vision is to deliver top-quality patient care, excellent education, and world-class research.
What We OfferWe provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses.
UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease.
We have a strong commitment to sustainability and have pledged to become a carbon net zero health service.
Person SpecificationEssential:
- GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable:
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience:
- Experience of working in a customer facing, non-routine environment with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise.
- Previous NHS experience, or experience of working in a healthcare setting.
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