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Customer Service Coordinator

2 months ago

Cambridge, Cambridgeshire, United Kingdom Mumford & Worrall Ltd Full time
Customer Service Administrator

Mumford & Worrall Ltd is seeking a highly skilled Customer Service Administrator to join their dynamic Customer Service team in Sawston. This is a unique opportunity to combine your administrative and customer service expertise with logistics experience.

Key Responsibilities
  • Communicate effectively with customers, clients, sales team, warehouse team, and transport team via phone, email, and in-person interactions.
  • Process payments and schedule collections from the main warehouse and showrooms, ensuring accurate calendar updates and despatch notes.
  • Liaise with various departments to coordinate deliveries and ensure timely installations.
  • Provide excellent customer service, including advising customers of product delays and ensuring accurate payment confirmation.
  • Work closely with the transport team, accounts department, and warehouse team to ensure seamless operations.
What We Offer
  • Full-time, permanent position with a 4-week training period.
  • Competitive salary and benefits package, including 20 days paid holiday, 8 bank holidays, company pension, and healthcare plan.
  • Opportunity to develop your skills and expertise in a dynamic and supportive environment.