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Service Supervisor

2 months ago

Muir of Ord, Highland, United Kingdom Scot JCB Group Full time
Job Description

We are seeking a skilled Service Supervisor to join our team at the Scot JCB Group. This role involves visiting various customer sites to perform maintenance, repairs, and services on our customers' machines to a high standard, and assisting the Service Supervisor with all areas of the service department.

This is a vital role in the business as you will help to lead our engineers and apprentices, ensuring the delivery of exceptional service to our customers.

Key Responsibilities:

  • Repair and maintain machines on customers' sites as required to ensure conformance with manufacturers' specifications
  • Attend breakdowns and fault-find on machines
  • Accurately complete all relevant paperwork daily
  • Submit daily timesheets and job cards
  • Answer service calls, book in, and price work
  • Organize and distribute work and job cards to engineers and apprentices in a timely manner
  • Review job cards and work closely with the warranty team
  • Manage work in progress
  • Invoice jobs in a timely fashion; 3 days for warranty, 10 days for retail, no jobs older than 60 days
  • Work to company response times; breakdowns in 4 hours, routine repairs in 2 days, services in 7 days
  • Approve daily timesheets
  • Organize the emptying of skips and removal of waste oil and filters
  • Maintain safety standards and implementations of company policy and procedures
  • Complete monthly depot and van inspections

Behaviours:

  • Confidently lead a team of engineers and apprentices
  • Develop and manage the team to strengthen productivity and quality control in the workshop
  • Be on hand to support engineers with technical queries and problem-solving
  • Mentor the apprentice engineers on an ongoing basis
  • Work closely with the parts and sales teams
  • Ensure compliance with all health and safety procedures and promote a safe working environment
  • Flexible and positive outlook with an outgoing approach to work
  • Maintain a clean and tidy depot, workshop, and engineer vans

Requirements:

  • Relevant experience and qualifications, e.g., City and Guild, NVQ or SVQ qualifications in an engineering discipline
  • At least three years' experience as a technician
  • Experience in construction plant, diesel engines, electrics, hydraulics, transmissions, and fault-finding using electronic diagnostic equipment
  • Ability to prioritize tasks and work well in a busy environment, plus strong attention to detail
  • Great customer service skills and the ability to build rapport with our customers
  • Good IT skills and working knowledge of Microsoft applications

What We Offer:

  • Competitive salary reviewed yearly
  • 39-hour basic working week and competitive overtime rates
  • The opportunity to earn £1 more p/hour through our appraisal program
  • Average holiday pay to reflect overtime worked
  • 30 days annual leave, increasing with length of service up to a total of 35 days
  • The option to buy/sell up to 5 days annual leave per year
  • Company van which can be used for private use in line with HMRC guidance
  • Laptop, phone, uniform, and overalls
  • Health and wellbeing plan - cashback for dentist, opticians, physio, and more
  • Employee Assistance Programme - free counselling and legal advice
  • Access to high street discounts and savings through Perks
  • Contributory pension scheme
  • Life assurance of three times your annual salary
  • Employee referral programme
  • JCB and in-house training