Service Technician

4 weeks ago


Muir of Ord, Highland, United Kingdom Scot JCB Group Full time

We are seeking a skilled Service Technician to join our team at Scot JCB Group. As a Service Technician, you will be responsible for visiting customer sites to perform maintenance, repairs, and services on our customers' machines to a high standard.

This is a fantastic opportunity to utilize and develop your engineering skills in a varied and interesting role. You will work on brands such as JCB, Horsch, and Ktwo, and will be required to repair and maintain machines on customer sites as needed.

Key duties and responsibilities:

  • Repairing and maintaining machines on customer sites as required to ensure conformance with manufacturer's specification
  • Attending breakdowns and fault finding on machines
  • Accurately completing all relevant paperwork daily on a phone or tablet
  • Submitting daily timesheets and job cards
  • Accurately ordering parts and working closely with the parts department
  • Working closely with the service supervisor
  • Helping to train and mentor apprentice engineers
  • Carrying out inspections and repairs of machines at our depot as required - in conformance with manufacturer's specification and any regulations affecting their use

The ideal candidate will have:

  • Relevant qualifications e.g. City and Guild, NVQ or SVQ in Construction Plant / Agricultural / HGV / Light Vehicle etc (essential)
  • Experience in plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment
  • The ability to prioritize tasks and work well in a busy environment
  • Great customer service skills and the ability to build rapport with our customers
  • Good IT skills
  • A flexible and positive outlook with an outgoing approach to work

In return, you will receive:

  • Competitive salary reviewed yearly
  • 39-hour basic working week and competitive overtime rates
  • The opportunity to earn £1 more p/hour through our appraisal program
  • Average holiday pay to reflect overtime worked
  • 30 days annual leave, increasing with length of service up to a total of 35 days
  • The option to buy/sell up to 5 days annual leave per year
  • Company van which can be used for private use in line with HMRC guidance
  • Laptop, phone, uniform and overalls
  • Health and wellbeing plan - cashback for dentist, opticians, physio and more
  • Employee Assistance Programme - free counselling and legal advice
  • Access to high street discounts and savings through Perks
  • Contributory pension scheme
  • Life assurance of three times your annual salary
  • Employee referral programme
  • JCB and in-house training


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