Assistant Service Supervisor
4 weeks ago
Job Title: Assistant Service Supervisor - Machinery Maintenance Expert
Job Summary: We are seeking a skilled Assistant Service Supervisor to join our team at Scot JCB Group. This role involves visiting customer sites to carry out maintenance, repairs, and services on our customers' machines to a high standard.
Key Responsibilities:
- Repair and maintain machines on customers' sites as required to ensure conformance with manufacturers' specifications
- Attend breakdowns and fault find on machines
- Accurately complete all relevant paperwork daily
- Submit daily timesheets and job cards
- Answer service calls, book in, and price work
- Organise and distribute work and job cards to engineers and apprentices in a timely manner
- Review job cards and work closely with the warranty team
- Manage work in progress
- Invoice jobs in a timely fashion; 3 days for warranty, 10 days for retail, no jobs older than 60 days
- Work to company response times; breakdowns in 4 hours, routine repairs in 2 days, services in 7 days
- Approve daily timesheets
- Organise the emptying of skips and removal of waste oil and filters
- Maintain safety standards and implementations of company policy and procedures
- Complete monthly depot and van inspections
Requirements:
- Relevant experience and qualifications, e.g., City and Guild, NVQ or SVQ qualifications in an engineering discipline
- At least three years' experience as a technician
- Experience in construction plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment
- Ability to prioritise tasks and work well in a busy environment, plus strong attention to detail
- Great customer service skills and the ability to build rapport with our customers
- Good IT skills and working knowledge of Microsoft applications
What We Offer:
- Competitive salary reviewed yearly
- 39-hour basic working week and competitive overtime rates
- The opportunity to earn £1 more p/hour through our appraisal program
- Average holiday pay to reflect overtime worked
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Company van which can be used for private use in line with HMRC guidance
- Laptop, phone, uniform, and overalls
- Health and wellbeing plan - cashback for dentist, opticians, physio, and more
- Employee Assistance Programme - free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
- JCB and in-house training
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