Service Supervisor
6 days ago
About the Role:
We are seeking a skilled Service Supervisor to join our team at Scot JCB Group. As a Service Supervisor, you will be responsible for visiting customer sites to carry out maintenance, repairs, and services on our customers' machines to a high standard. You will also assist the Service Supervisor with all areas of the service department.
Key Responsibilities:
* Repair and maintain machines on customers' sites as required to ensure conformance with manufacturers' specifications
* Attend breakdowns and fault find on machines
* Accurately complete all relevant paperwork daily
* Submit daily timesheets and job cards
* Answer service calls, book in and price work
* Organise and distribute work and job cards to engineers and apprentices in a timely manner
* Review job cards and work closely with the warranty team
* Manage work in progress
* Invoice jobs in a timely fashion; 3 days for warranty, 10 days for retail, no jobs older than 60 days
* Work to company response times; breakdowns in 4 hours, routine repairs in 2 days, services in 7 days
* Approve daily timesheets
* Organise the emptying of skips and removal of waste oil and filters
* Maintain safety standards and implementations of company policy and procedures
* Complete monthly depot and van inspections
Requirements:
* Relevant experience and qualifications e.g., City and Guild, NVQ or SVQ qualifications in an engineering discipline
* At least three years' experience as a technician
* Experience in construction plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment
* Ability to prioritise tasks and work well in a busy environment, plus strong attention to detail
* Great customer service skills and the ability to build rapport with our customers
* Good IT skills and working knowledge of Microsoft applications
What We Offer:
* Competitive salary reviewed yearly
* 39-hour basic working week and competitive overtime rates
* The opportunity to earn £1 more p/hour through our appraisal program
* Average holiday pay to reflect overtime worked
* 30 days annual leave, increasing with length of service up to a total of 35 days
* The option to buy/sell up to 5 days annual leave per year
* Company van which can be used for private use in line with HMRC guidance
* Laptop, phone, uniform and overalls
* Health and wellbeing plan - cashback for dentist, opticians, physio and more
* Employee Assistance Programme - free counselling and legal advice
* Access to high street discounts and savings through Perks
* Contributory pension scheme
* Life assurance of three times your annual salary
* Employee referral programme
* JCB and in-house training
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