Assistant Service Supervisor

4 days ago


Muir of Ord, United Kingdom Scot JCB Group Full time

We are looking for an Assistant Service Supervisor to join our team in Muir of Ord.

As an Assistant Service Supervisor, you will carry out servicing and repairs to plant and agricultural machinery both in our depot and at our customer’s sites.

You will also be responsible for assisting the Service Supervisor with all areas of the service department, including helping to lead our engineers and apprentices. This role would suit someone with management experience or a skilled engineer looking to take the next step in their career.

**Salary**: From £35k basic + overtime + bonus.

**Who are we?**

The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. Our Muir of Ord depot also provides agricultural machinery sales, service, and parts from Valtra, HORSCH, Ktwo, and more.

Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

**Main Responsibilities**:

- Repair and maintain customer machines
- Complete digital job cards and timesheets on mobile phone daily
- Assist the service supervisor in confidently leading a team of engineers and apprentices
- Assist the service supervisor in developing and managing the team to strengthen productivity and quality control in the workshop
- Be on hand to support engineers with technical queries and problem solving
- Mentor the apprentice engineers on an ongoing basis
- Maintain a clean and tidy depot, workshop, and engineer vans

**Other responsibilities when required**:

- Answer service calls, book in and price work
- Organise and distribute work and job cards to engineers and apprentices in a timely manner
- Review job cards and work closely with the warranty team
- Manage work in progress
- Invoice jobs in a timely fashion; 3 days for warranty,10 days for retail, no jobs older than 60 days
- Work to company response times; breakdowns in 4 hours, routine repairs in 2 days, services in 7 days
- Approve daily timesheets
- Organise the emptying of skips and removal of waste oil and filters
- Maintain safety standards and implementations of company policy and procedures
- Complete monthly depot and van inspections
- Manage engineers and always ensure a tidy workshop

**Behaviours**:

- Work closely with the parts and sales teams
- Ensure compliance with all health and safety procedures and promote a safe working environment
- Flexible and positive outlook with an outgoing approach to work

**Skills and Knowledge**:

- Relevant experience and qualifications e.g., City and Guild, NVQ or SVQ qualifications
- At least three years’ experience as a technician
- Ability to prioritise tasks and work well in a busy environment, plus strong attention to detail
- Great customer service skills and the ability to build rapport with our customers

**In return you will receive**:

- Competitive salary reviewed yearly
- 39-hour basic working week and competitive overtime rates
- Average holiday pay to reflect overtime worked
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Company van which can be used for private use in line with HMRC guidance
- Laptop, phone, uniform and overalls
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme - free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
- In-house training


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