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Parts Supervisor

4 months ago

Muir of Ord, United Kingdom Scot JCB Group Full time

Scot JCB is looking for an experienced Parts Supervisor to join our team in Muir of Ord.

As a Parts Supervisor, you will be responsible for the day to day running of the Parts Department alongside the Parts Advisor and Trainee Parts Advisor. You will sell to construction and agricultural businesses; whether they be existing, lapsed, or new customers, where you will be required to identify and satisfy customer equipment requirements for parts across the full range of JCB machines for repair, service or maintenance.

This is a vital role in the business as you will be one of the first points of contact with our customers, therefore you must have excellent communication and organisational skills.

Salary - Up to 35k including overtime and bonus

**Who are we?**

The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 17 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

**This role involves**:

- Chasing parts, creating Techwebs and following up whilst ensuring the best outcome
- Promoting and pro-actively selling parts to meet customer needs
- Ensuring customer collections and dispatches are dealt with quickly and efficiently
- Supporting our Warranty team by answering enquiries, ensuring accurate storage for Warranty returns and return of goods to supplier when requested
- Supporting your team across all aspects of the Parts business by filling in knowledge gaps, answering questions and following processes
- Organising shifts, cover and transport for the team
- Ensuring all parts are invoiced, allocated to jobs or processed immediately
- Maintaining safety standards and implementation of company policies and procedures
- Conducting risk assessments
- Signing of team timesheets
- Loading and unloading the deliveries
- Picking, packing and putting away stock
- Building and maintaining strong relationships with our customers
- Assisting HR with recruitment and employee relations processes
- Relevant experience within the agricultural/plant industry, car industry or similar
- The ability to prioritise tasks and work well in a busy environment
- The ability to get on with all different types of people in a fast-paced environment
- A good understanding of the importance of excellent customer service and building rapport with customers
- Attention to detail
- Flexible and positive attitude with an outgoing approach to work
- Friendly and approachable manner so you can assist internal and external customers
- This is not a reactive order taking role, you must be comfortable selling and upselling in a pro-active manner face to face and by phone

**In return you will receive**:

- Competitive salary reviewed yearly
- 39-hour basic working week and competitive overtime rates
- Parts bonus scheme
- Average holiday pay to reflect overtime worked
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme - free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme
- JCB in-house training