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Duty Manager

2 months ago


Cambridge, Cambridgeshire, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly skilled and experienced Duty Manager to join our team at Premier Inn Cambridge. As a Duty Manager, you will be responsible for ensuring the smooth operation of the hotel, managing the front-of-house team, and providing exceptional customer service.

Key Responsibilities:

  • Hotel Operations: Oversee the daily operations of the hotel, including managing the front desk, handling guest complaints, and ensuring that all hotel facilities are clean and well-maintained.
  • Team Management: Lead and motivate the front-of-house team, providing guidance and support to ensure that they are equipped to deliver exceptional customer service.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Inventory Management: Manage the hotel's inventory, including ordering supplies and maintaining accurate records.
  • Financial Management: Assist with the management of the hotel's finances, including processing payments and maintaining accurate records.

Requirements:

  • Experience: 2+ years of experience in a hospitality management role.
  • Education: High school diploma or equivalent required; degree in hospitality or a related field preferred.
  • Skills: Excellent communication and leadership skills; ability to work well under pressure; strong problem-solving skills.

What We Offer:

  • Competitive Salary: We offer a competitive salary and benefits package, including a comprehensive training program and opportunities for career advancement.
  • Opportunities for Advancement: We are committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.