Governance Support Specialist

7 days ago

Liverpool, Liverpool, United Kingdom Primary Care 24 Full time £26,136 - £28,000
Job Description

Job Title: Quality Assurance Coordinator

Job Summary:

Primary Care 24 is seeking a highly organized and detail-oriented Quality Assurance Coordinator to provide administrative support to the Clinical Quality and Governance Manager and the Quality Team. The successful candidate will be responsible for managing clinical quality and governance across the business, ensuring compliance with legislative and regulatory duties.

Key Responsibilities:

  • Assist the Clinical Quality and Governance Manager in the management of clinical quality and governance across the business.
  • Provide administrative support, including agenda preparation, minutes, and data production for quality and governance related meetings.
  • Contribute to weekly, monthly, quarterly, and yearly reports with timely data in relation to quality and clinical governance.
  • Work with the quality team and others across the business to coordinate a collaborative approach to the production of the annual quality report.
  • Provide other administrative support to the quality team as required.
  • Attend quality team meetings and other meetings as required.

Requirements:

  • ECDL or ability to demonstrate proficiency in Microsoft Office Professional (Word, PowerPoint, Access, and Excel).
  • Experience of managing challenging and sensitive enquiries on the telephone with the ability to remain calm, resilient, and applying tact and empathy.
  • Experience of working within a similar governance/quality role in a healthcare provider.
  • Knowledge of Datix Risk Management System.

Benefits:

  • Permanent opportunity.
  • NHS pension scheme.
  • 27 days annual leave.
  • NHS car fleet scheme – T&Cs apply.
  • Ride to work scheme.
  • Long service awards.

About Primary Care 24:

Primary Care 24 is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion, and working locally to support our communities.

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