Platform Operations Team Leader

4 weeks ago


Doncaster, Doncaster, United Kingdom NEXT Full time

Compensation: £14.27 per hour plus an additional £1 per hour for weekend shifts.
Work Schedule: 4 on 4 off from 7:30 AM to 6:15 PM

The Total Platform division is one of our most innovative initiatives, currently featuring over 500 brands on our online platform and providing customer support for several of them. This department, which began operations in 2022, is rapidly expanding. Our partners include notable brands such as Victoria's Secret, Reiss, Gap, and JoJo Maman Bébé.

As a Team Manager, you will play a crucial role in delivering exceptional customer service by offering guidance, coaching, and support, which are vital to our ongoing growth within our International teams.

Key Responsibilities:

In this role, you will lead, coach, and inspire a team, ensuring that our customers receive the highest quality service.

You will oversee a professional, efficient, and customer-oriented team through effective leadership. Your ability to provide clear direction and guidance will drive outstanding operational performance.

As a Team Manager, you will need to think critically and use your initiative to make informed decisions.

Committed to the development of your team, you will set objectives, provide constructive feedback, and promote success while fostering strong relationships to create a positive and dynamic work environment that enhances service delivery.

Ideal Candidate:

We seek individuals who share our passion for people management and customer service. Previous management experience is essential, and a solid understanding of customer service or contact center operations is preferred.

You must possess excellent verbal and written communication skills, enabling you to convey information clearly and effectively at all levels. Additionally, you should be adept at planning and managing tasks to meet deadlines and make confident decisions even amidst changing priorities.

Next Steps:

If you meet our criteria, we will reach out to discuss the next steps in the application process.

All successful candidates will undergo criminal and credit checks in accordance with our Reference Policy. Please note that applicants must not have had an unsuccessful application for a similar role within the last six months.

In line with Home Office guidance, successful candidates will need to provide evidence of their right to work in the UK before starting employment. This position is not typically eligible for sponsorship under the Skilled Worker route due to specific Home Office requirements.



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