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Platform Operations Team Leader

2 months ago

Doncaster, Doncaster, United Kingdom NEXT Full time

Compensation: £14.27 per hour plus an additional £1 for weekend shifts.
Work Schedule: 4 on 4 off, 7:30 AM - 6:15 PM

The Total Platform division is a dynamic and rapidly expanding sector of our organization. We proudly feature over 500 brands on our online platform and provide exceptional customer support for several of these brands. Launched in 2022, this department is a vital part of our operations.

As a Team Manager, you will play a crucial role in delivering exceptional customer service by offering guidance, coaching, and support, which are essential for our ongoing growth within our International teams.

Key Responsibilities:

In this role, you will lead, coach, and inspire your team, ensuring that customers receive the highest quality of service.

You will oversee a professional, efficient, and customer-oriented team through effective leadership. Your ability to provide clear direction and guidance will drive outstanding operational performance.

As a Team Manager, you will be required to think critically and utilize your initiative to make informed decisions.

Dedicated to the development of your team, you will establish objectives, provide constructive feedback, and promote success while fostering strong relationships to create a positive and dynamic work environment that enhances service delivery.

Ideal Candidate:

We seek an individual who shares our passion for people management and customer service. Previous management experience is essential, along with a solid understanding of customer service and/or contact center operations.

You must possess excellent verbal and written communication skills, enabling you to convey information clearly and effectively at all levels. The ability to plan and manage tasks to meet deadlines, while confidently making decisions amidst changing priorities, is crucial.

Next Steps:

If you believe you meet the criteria outlined, we encourage you to submit your application. Your skills and experience will be assessed based on your application materials. Successful candidates will be contacted regarding the next steps in the hiring process.

All applicants will undergo criminal and credit checks as part of our Reference Policy. To be eligible for this position, you must not have had an unsuccessful application for a similar role within the last six months.

In accordance with Home Office guidelines, successful candidates will need to provide evidence of their right to work in the UK prior to starting employment. This position is not typically eligible for sponsorship under the Skilled Worker route due to specific Home Office requirements.