Retail Operations Analyst
3 days ago
We are seeking a highly motivated and detail-oriented Retail Operations Analyst to join our team at Howden. As a key member of our operations team, you will play a critical role in supporting the growth and success of our business.
Key Responsibilities- Onboard new underwriting teams to our Target Operational Model, ensuring seamless integration and process adherence.
- Assist in maintaining, complying with, and optimizing underwriting processes to ensure accuracy and efficiency.
- Support the team during binder setup and renewals, focusing on binder testing and regulatory changes.
- Oversee data entry accuracy for all lines of business, providing exceptional service to underwriting teams.
- Liaise with internal teams, including Credit Control, Finance, Audit, Compliance, Marketing, and IT, serving as the primary point of contact for underwriting teams.
- Build strong relationships with carrier and broker partners, fostering collaborative and mutually beneficial partnerships.
- Assist with system monitoring and changes on underwriting and broking systems, including testing and reporting.
- Serve as the main contact point for binder brokers and carriers, ensuring timely and effective communication.
- Manage monthly income and debt reporting, including bordereaux understanding and analysis.
- Provide management information reporting, identifying trends and areas for improvement.
- Proactively collaborate with underwriters and stakeholders, responding to queries and providing ad-hoc reporting as needed.
- Monitor exception reporting, data entry, and quality control, ensuring accuracy and efficiency.
- Previous experience in insurance operations, with a strong understanding of delegated authorities.
- Excellent communication skills, both written and verbal.
- Ability to work quickly, efficiently, and methodically, with a strong attention to detail.
- Ability to communicate new initiatives and ideas, driving process improvements.
- In-depth knowledge of operational and underwriting practices, with a strong understanding of financial aspects.
- A strong team player, confident in their abilities and self-starting, with a passion for delivering exceptional results.
At Howden, we value diversity and inclusivity, embracing individuals from all backgrounds and perspectives. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed.
We are committed to making a positive impact on the world, through our sustainability efforts and community engagement. Our goal is to create a better future for our people, our customers, and the planet.
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