CRM System Implementation Specialist

3 weeks ago

Bath, Bath and North East Somerset, United Kingdom Barchester Healthcare Full time

Position Overview:

We are seeking a dedicated and skilled System Implementer to contribute to our ongoing digital transformation initiatives at Barchester Healthcare. This role is crucial as we enhance our operational capabilities across our extensive network of care facilities and hospitals throughout the UK.

Role Responsibilities:

  • Facilitate the deployment of our new CRM System (Salesforce) across various services.
  • Collaborate effectively with project teams and care home staff to maximize the system's potential and improve the overall customer experience.
  • Engage with stakeholders to ensure project objectives align with the needs of all parties involved.
  • Monitor project progress and suggest improvements, ensuring that training and implementation strategies are effective.
  • Assist in the creation of standard operating procedures for CRM usage.
  • Support the development and delivery of training programs aimed at enhancing staff proficiency with new digital tools.

Qualifications and Skills:

  • Strong knowledge of CRM systems, with Salesforce experience being a plus.
  • Ability to understand and enhance customer experiences.
  • Experience in guiding individuals through system usage.
  • Background in managing inquiries and change processes.
  • Proficient in collaborative work environments.
  • Quick to adapt to new IT systems and processes.
  • Demonstrated ability to manage multiple tasks effectively.

Barchester Healthcare is recognized as one of the leading providers in the healthcare sector, operating over 250 nursing homes and hospitals. We are committed to fostering a supportive work environment that encourages professional growth and development.

If you are passionate about making a difference in the healthcare industry and possess the necessary skills, we invite you to consider this opportunity.

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