CRM System Specialist

3 weeks ago

Bath, Bath and North East Somerset, United Kingdom Barchester Healthcare Full time

Position Overview:

We are seeking a dedicated and experienced System Implementer to contribute to our ongoing digital transformation initiatives at Barchester Healthcare. As a leading provider in the healthcare sector, we are enhancing our operational capabilities through the integration of advanced systems across our extensive network of care facilities.

Role Summary:

The successful candidate will play a pivotal role in the deployment of our new CRM system (Salesforce) throughout our services. This position requires collaboration with project teams and care home staff to ensure effective utilization of the system, ultimately improving the overall customer experience.

Key Qualifications:

  • Strong knowledge of CRM systems, with Salesforce experience being a plus.
  • Understanding of customer service principles.
  • Proven ability to assist users in navigating new systems.
  • Experience in managing inquiries and customer interactions.
  • Familiarity with change management processes.
  • Ability to work effectively in a team-oriented environment.
  • Quick learner with new technologies and processes.
  • Demonstrated ability to manage multiple tasks efficiently.

Main Responsibilities:

  • Engage staff fully in all aspects of the CRM system.
  • Provide tailored support to home teams, adapting to various levels of IT proficiency.
  • Assist in the creation of standard operating procedures for CRM usage.
  • Collaborate with stakeholders to ensure project alignment with organizational needs.
  • Assess project activities and outcomes to identify improvement opportunities and training needs.
  • Contribute to the planning and execution of future project phases.
  • Support the development and delivery of training programs related to digital transformation.

Barchester Healthcare is recognized for its commitment to excellence, having received accolades for being one of the top employers in the health and social care sector. We are dedicated to fostering a supportive environment that encourages professional growth and development.

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