Helpdesk Operations Supervisor

3 weeks ago


Appleton Thorn, Warrington, United Kingdom Culina Group Full time

Position Overview

We are seeking a dedicated Helpdesk Operations Supervisor to oversee our Fleet support team. In this role, you will ensure that helpdesk operations are executed to the highest standards, fostering a positive work environment while delivering exceptional service.

Compensation: £28,560 Per Annum

Work Schedule: 4 on 4 off Days (06:00-18:00)

As the selected candidate, you will play a crucial role in the success of our operations, reporting directly to the Senior Desktop Engineer.

Key Responsibilities:

  • Communicate objectives and timelines to team members.
  • Plan workloads and assign tasks effectively.
  • Create a conducive working atmosphere for the team.
  • Assist in the recruitment and training of new staff.
  • Support daily operational activities within the organization.
  • Handle customer service inquiries and provide assistance.
  • Keep the team informed about updates and policy changes.
  • Escalate any operational delays or challenges to management.
  • Monitor ongoing events to ensure timely updates and resolutions.
  • Maintain an organized helpdesk inbox and manage action items.
  • Assist in report generation as required.
  • Ensure adequate coverage during absences.
  • Adhere to and regularly review administrative and operational policies.
  • Stay informed about announcements and process updates.
  • Address team feedback and resolve conflicts effectively.
  • Conduct meetings with management to discuss operational issues.
  • Ensure all operations meet the required standards for business continuity.
  • Update and manage the MyFleet system.
  • Support management-directed projects as needed.
  • Process and action any authorizations as required.

Qualifications:

The ideal candidate will possess the following skills and experience:

  • Proven experience in a similar supervisory role.
  • Proficiency in Excel, Word, and Outlook, with strong typing skills.
  • Ability to collaborate with management to meet legal obligations.
  • Track record of meeting customer and internal KPIs.
  • Knowledge of administrative and operational policies.
  • Experience conducting performance reviews and appraisals.
  • Capability to provide adequate support to team administrators.
  • Skill in escalating issues appropriately.
  • Ability to build and maintain effective relationships across the organization.

Additional Information:

At Culina Group, we are committed to fostering an inclusive and diverse workplace that promotes employee development and recognizes hard work. Our comprehensive learning and development programs are available to all employees, empowering you to shape your career within the logistics sector.

We believe our employees are the key to our success, which is why we offer a variety of benefits, including:

  • Annual Leave: Competitive holiday entitlement.
  • Pension Scheme: A generous contribution of 5% from employees and 3% from the employer.
  • Life Assurance: Coverage of twice your annual salary.
  • Wellness Program: Access to a confidential support service available 24/7.
  • Eye Care Vouchers: Savings on eye tests and prescription glasses.
  • Recognition Programs: Acknowledgment of outstanding employee contributions.
  • Discounts: Access to over 50 retailer discounts for everyday savings.


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