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Fleet Helpdesk Supervisor

2 months ago

Appleton Thorn, Warrington, United Kingdom Culina Group Full time

Job Overview

We are seeking a Fleet Helpdesk Supervisor to oversee our helpdesk operations. In this role, you will ensure that helpdesk activities are executed with excellence, fostering a positive work environment while delivering outstanding service.

Compensation: £28,560 Annually

Work Schedule: 4 on 4 off Days (06:00-18:00)

As the ideal candidate, you will play a vital role in the success of our operations, reporting directly to the Senior Desktop Engineer.

Key Responsibilities of a Fleet Helpdesk Supervisor:

  • Communicating objectives and timelines to team members
  • Organizing workloads and assigning tasks effectively
  • Creating a conducive working atmosphere for the team
  • Supporting the recruitment and training of new staff
  • Assisting in the daily operations of the organization
  • Handling customer service inquiries and providing assistance
  • Keeping the team informed about recent updates and policy changes
  • Addressing any delays or issues with the management team as necessary
  • Monitoring ongoing events to ensure timely updates and resolution of defects
  • Maintaining an organized helpdesk inbox and ensuring prompt action on emails
  • Assisting with report generation as required
  • Ensuring adequate coverage during employee absences
  • Adhering to and regularly reviewing administration and operational policies
  • Staying informed about announcements and process updates
  • Listening to team feedback and resolving conflicts
  • Meeting with management to discuss operational challenges
  • Ensuring that all operations meet the required standards for smooth business functioning
  • Updating and maintaining the MyFleet system
  • Contributing to projects as directed by management
  • Performing additional tasks related to operations as required

Qualifications

The successful candidate will possess the following skills, experience, and qualifications:

  • Proven experience in a similar supervisory role
  • Proficiency in Excel, Word, and Outlook, along with strong typing skills
  • Ability to collaborate with management to ensure compliance with legal obligations
  • Meeting customer and internal performance indicators
  • Understanding of administration and operational policies
  • Conducting regular performance reviews and appraisals
  • Providing adequate support to team administrators
  • Effectively escalating issues when necessary
  • Building and maintaining strong relationships across the organization

Additional Information

We are committed to fostering an inclusive and diverse workplace that values employee development and recognizes hard work. Our learning and development programs are available to all employees, allowing you to shape your career within the logistics sector while thriving in a team-oriented culture.

Our employees are the cornerstone of our success, which is why we offer a comprehensive benefits package, including:

  • Annual Leave: Competitive holiday entitlement.
  • Pension Scheme: A generous contribution of 5% from employees and 3% from the employer.
  • Life Assurance: Coverage of twice your annual salary.
  • Wellness Program: Access to a confidential support service available 24/7.
  • Eye Care Vouchers: Savings on eye tests and prescription glasses.
  • Recognition Programs: Acknowledgment of exceptional employee contributions.
  • Discounts: Access to numerous retailer discounts for everyday savings.