Helpdesk Team Leader

5 months ago

Appleton Thorn, United Kingdom Culina Asset Management Full time

**Company Description**
Culina Logistics - We are proud to be an award winning 3PL service specialising in chilled warehousing. We offer clients total supply chain solutions by providing an excellent platform for world class clients, along with complete coverage of the UK and Ireland to enable us to provide over 100,000 pallet spaces, with a massive 1.5m cases delivered daily.

**Company Overview**

We have a dedicated CAM (Culina Asset Management) team whose priority is to take care of and manage the trucks, trailers and MHE for the wider Culina Group. Our CAM team are now recruiting for a Helpdesk Coordinator to join their team in Warrington on a full time, permanent basis.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired

**Shift Pattern: 4 on 4 off Days**

**Salary: £28,000 Per Annum**

We are currently seeking a Helpdesk Team Leader to join our CAM team at our Warrington site. As a Helpdesk Team Leader you will ensure helpdesk functions are achieved and carried out to the highest standard through positive working and a flexible approach whilst delivering an excellent Fleet service.

**Key Duties of a Helpdesk Team Leader**:

- Communicating goals and deadlines to team members
- Planning workloads and delegating tasks
- Creating a productive working environment for the team
- Assisting with hiring and training employees
- Assisting with daily operation of the organisation
- Performing customer service functions, including interacting with customers,
- and answering questions
- Providing team with information about recent developments, programmes, and policy changes
- Escalating any delays or challenges to management team as needed
- Day to day monitoring of the In-Progress Events to ensure the defects are being chased and updated accordingly, again escalating any challenges as needed.
- Assisting with reports as needed.
- Ensure there is sufficient cover for holiday / sickness absence
- Ensuring Administration and CAM policies and procedures are adhered to and reviewed on a regular basis
- Keep up to date with announcements, news items and process updates as detailed on the CAM Intranet system
- Listen to team members’ feedback and resolve any issues or conflicts
- Meetings with managers to discuss any issues
- Guaranteeing everything is maintained to a satisfactory standard required to support the smooth operation of our business
- Update and maintain MyFleet.
- Assist in any projects as directed by the management team
- To carry out other CAM-related workload as requiredProcess and action any authorisations through the night

**Qualifications**
As a Helpdesk Team Leader you will possess the following skill, experiences and qualifications:

- Experience in a similar role and environment
- Competency with Excel, Word, Outlook, along with accurate keyboard skills is essential
- Co-operate with your employers to enable any legal obligations to be complied with
- Customer and internal KPI’s met
- Administration and CAM policies and procedures
- Completing bi-monthly one to ones and annual appraisals
- Providing the right level of support to the team administrators
- Escalating problems in the right way
- Building and maintaining effective relationships across the CAM Network

**Additional Information**
As part of our drive to make CAM a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

- ** Annual Leave** - Competitive holiday entitlement.
- ** Pension scheme - **We want colleagues to enjoy a comfortable retirement so we offer a** **great contribution of 5% employee and 3% employer.
- ** Life Assurance**:

- x2 your annual salary.
- ** Wellness - **Via our Employee Assistance Programme** **we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- ** Eye Care Vouchers -** We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- ** Reward & Recognition -** We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- ** Everyday discounts** - via our benefit platform you will have access to over 50 retailer discounts for everyday savings

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