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Helpdesk Coordinator

2 months ago

Appleton Thorn, Warrington, United Kingdom Culina Asset Management Full time
Helpdesk Coordinator Job Description

We are seeking a skilled Helpdesk Coordinator to join our team at Culina Asset Management. As a Helpdesk Coordinator, you will play a crucial role in managing and liaising with maintenance suppliers to ensure the efficient and cost-effective maintenance of our fleet tractor units and trailers.

Key Responsibilities:
  • Determine the required response level for breakdown calls and reported defects.
  • Respond to driverline calls within expected timescales.
  • Ensure suppliers work efficiently and cost-effectively.
  • Take ownership of individual incidents, liaising with the Accident Management Company and Operations Teams.
  • Update the Operations Team on completion times for repair work, reporting details on handovers and the Fleet System.
  • Ensure suppliers comply with our service level agreements, company operating procedures, and ISO requirements.
  • Retain associated company maintenance records to the highest level to ensure compliance with legislative or company procedures.
  • Update the Fleet System with breakdowns, defects, and purchase orders.
  • Stay up-to-date with news items and process updates as detailed on the ESL Intranet system.
Requirements:
  • Administration-related experience in a similar environment.
  • Competency with Excel, Word, Outlook, and accurate keyboard skills.
  • Good level of numeracy and literacy.
  • Attention to detail and high level of accuracy.
  • Commitment and motivation, with sound problem-solving skills to drive improvement in performance.
  • Able to use own initiative.
  • Good interpersonal skills and capable of operating as part of a team.
  • Ability to work with limited supervision within fixed guidelines.
  • Confident in dealing with people at all levels.
Benefits:
  • Annual Leave – Competitive holiday entitlement.
  • Pension scheme – We offer a great contribution of 5% employee and 3% employer.
  • Life Assurance - x2 your annual salary.
  • Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
  • Eye Care Vouchers – We provide substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition – We recognise employees who have gone the extra mile via Employee of the Month and Year, special recognition, and long service awards.
  • Everyday discounts - Via our benefit platform, you will have access to over 50 retailer discounts for everyday savings.