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Appleton Thorn, Warrington, United Kingdom Culina Asset Management Full timeThe Helpdesk Coordinator role at Culina Asset Management involves actively managing and liaising with maintenance suppliers regarding breakdowns, repairs, and the maintenance of fleet tractor units and trailers. This position requires a high level of numeracy and literacy, as well as strong problem-solving skills and attention to detail.Key...
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Appleton Thorn, United Kingdom Culina Asset Management Full time**Company Description** Culina Logistics - We are proud to be an award winning 3PL service specialising in chilled warehousing. We offer clients total supply chain solutions by providing an excellent platform for world class clients, along with complete coverage of the UK and Ireland to enable us to provide over 100,000 pallet spaces, with a massive 1.5m...
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Appleton Thorn, United Kingdom Culina Asset Management Full time**Company Description** Culina Logistics - We are proud to be an award winning 3PL service specialising in chilled warehousing. We offer clients total supply chain solutions by providing an excellent platform for world class clients, along with complete coverage of the UK and Ireland to enable us to provide over 100,000 pallet spaces, with a massive 1.5m...
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Appleton Thorn, United Kingdom Culina Asset Management Full time**Company Description** Culina Logistics - We are proud to be an award winning 3PL service specialising in chilled warehousing. We offer clients total supply chain solutions by providing an excellent platform for world class clients, along with complete coverage of the UK and Ireland to enable us to provide over 100,000 pallet spaces, with a massive 1.5m...
Helpdesk Coordinator
2 months ago
We are seeking a skilled Helpdesk Coordinator to join our team at Culina Asset Management. As a Helpdesk Coordinator, you will play a crucial role in managing and liaising with maintenance suppliers to ensure the efficient and cost-effective maintenance of our fleet tractor units and trailers.
Key Responsibilities- Determine the required response level to breakdown calls and reported defects.
- Respond to Driverline calls within expected timescales.
- Ensure suppliers work efficiently and cost-effectively.
- Take ownership of individual incidents, liaising with Accident Management Company and Operations Teams.
- Update Operations Team on completion times for repair work, reporting details on handovers and the Fleet System.
- Ensure suppliers comply with our service level agreements, company operating procedures, and ISO requirements.
- Retain associated company maintenance records to the highest level to ensure compliance with legislative or company procedures.
- Update Fleet System with breakdowns, defects, and purchase orders.
- Stay up-to-date with news items and process updates as detailed on the ESL Intranet system.
- Administration-related experience in a similar environment.
- Competency with Excel, Word, Outlook, along with accurate keyboard skills.
- Good level of numeracy and literacy.
- Attention to detail and high level of accuracy.
- Commitment and motivation, with sound problem-solving skills to drive improvement in performance.
- Able to use own initiative.
- Good interpersonal skills and capable of operating as part of a team.
- Ability to work with limited supervision within fixed guidelines.
- Confident in dealing with people at all levels.
Culina Asset Management is an inclusive and diverse organisation committed to employee development and recognising success for hard-working performers. We offer a wide range of benefits, including:
- Annual Leave – Competitive holiday entitlement.
- Pension scheme – We want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 5% employee and 3% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition, and long service awards.
- Everyday discounts - Via our benefit platform, you will have access to over 50 retailer discounts for everyday savings.
