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Helpdesk Coordinator

2 months ago

Appleton Thorn, Warrington, United Kingdom Culina Asset Management Full time
About the Role

We are seeking a highly skilled Helpdesk Coordinator to join our team at Culina Asset Management. As a Helpdesk Coordinator, you will play a critical role in managing and liaising with maintenance suppliers to ensure the efficient and cost-effective maintenance of our fleet of tractor units and trailers.

Key Responsibilities
  • Breakdown Management: Determine the required response level to breakdown calls and reported defects, ensuring timely and effective resolution.
  • Supplier Management: Ensure that suppliers work efficiently and cost-effectively, meeting our service level agreements and company operating procedures.
  • Case Ownership: Take ownership of individual incidents, liaising with the Accident Management Company and Operations Teams to ensure seamless resolution.
  • Reporting and Record-Keeping: Update the Operations Team on completion times for repair work, reporting details on handovers and the Fleet System.
  • Compliance and Quality: Ensure that suppliers comply with our service level agreements, company operating procedures, and ISO requirements, maintaining accurate records to ensure compliance.
  • Fleet System Updates: Update the Fleet System with breakdowns, defects, and purchase orders, ensuring accurate and up-to-date information.
  • Knowledge Management: Stay up-to-date with news items and process updates as detailed on the ESL Intranet system, applying this knowledge to drive improvement in performance.
Requirements
  • Administration Experience: Proven administration-related experience in a similar environment, with a strong understanding of logistics and maintenance operations.
  • Technical Skills: Competency with Excel, Word, Outlook, and accurate keyboard skills, with a good level of numeracy and literacy.
  • Problem-Solving and Initiative: Strong problem-solving skills, with the ability to use own initiative and drive improvement in performance.
  • Interpersonal and Communication Skills: Good interpersonal skills, with the ability to operate as part of a team and communicate effectively with people at all levels.
  • Attention to Detail: A high level of accuracy and attention to detail, with the ability to work with limited supervision within fixed guidelines.
About Us

Culina Asset Management is a dynamic and inclusive organization committed to employee development and recognizing success. We offer a wide range of benefits, including annual leave, pension scheme, life assurance, wellness programs, eye care vouchers, reward and recognition, and everyday discounts.