Helpdesk Coordinator

We are currently seeking a Helpdesk Coordinator to join our Helpdesk team at our Appleton site.  As a Helpdesk Coordinator you will actively manage and liaise with maintenance suppliers with regard to breakdowns, repairs and the maintenance of fleet tractor units and trailers. 

Shift:  4 on 4 off Days:

Salary: 25,500 per annum.

Key Duties of a Helpdesk Coordinator:

• To determine required response level to breakdown calls and reported defects.
• Respond to Driverline calls within expected timescales.
• To ensure that suppliers work efficiently and cost effectively.
• Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams.
• Updating Operations Team with completion times for repair work. Reporting details on handovers and the Fleet System.
• To ensure that suppliers comply with our service level agreements, company operating procedures and ISO requirements.
• To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures.
• To update Fleet System with breakdowns, defects and purchase orders.
• Keep up to date with news items and process updates as detailed on the ESL Intranet system.

• Administration related experience in a similar environment.
• Competency with Excel, Word, Outlook, along with accurate keyboard skills is essential.
• Good level of numeracy and literacy.
• Attention to detail and a high level of accuracy.
• Commitment and motivated, with sound problem solving skills to drive improvement in performance.
• Able to use own initiative.
• Good interpersonal skills and capable of operating as part of a team.
• Ability to work with limited supervision within fixed guidelines.
• Confident in dealing with people at all levels.

As part of our drive to make CAM a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer.
• Life Assurance -  x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. 
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. 
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam