Technical Customer Support Specialist

4 weeks ago


Lincoln, Lincolnshire, United Kingdom BT Group Full time

Comprehensive Overview

Importance of the Role

Are you adept at troubleshooting and resolving issues? Do you have a passion for technology or gaming? If so, you possess valuable skills that can lead to success in a Customer Service Technical position with BT Group.

Utilize your expertise to make a positive impact by becoming a vital member of our Broadband Technical Team. In this role, you will engage with customers over the phone, addressing a variety of broadband technology inquiries. Whether assisting with a straightforward router issue or tackling more complex challenges, your support will be essential to the customer experience.

Previous experience is not a prerequisite for this position. If you are naturally supportive, composed, and capable of fostering relationships, we will provide the necessary training to equip you for success.

We recognize that life is dynamic, and like many roles at BT Group, this position is designed with flexibility in mind. We are committed to your success, ensuring that you can manage personal commitments while excelling in your role. Some of the ways we facilitate this include allowing you to organize your own breaks and manage your time effectively, along with the possibility of occasional remote work.

Benefits Offered

Competitive starting salary of £25,267.00. Significant discounts on BT & EE products, including Mobile and Broadband services, resulting in substantial savings. Opportunities for career development. We are dedicated to nurturing our employees and will assist you in achieving your professional aspirations. Season Ticket Travel Loan, providing upfront funds for your commuting expenses, making a meaningful difference. Volunteering days to enable you to contribute to your local community. Optional Private Healthcare and Dental coverage for you and your family.

In addition to these benefits, we pride ourselves on fostering a positive team culture, offering meaningful support, and providing tailored training to help you build a rewarding career.



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