Technical Customer Support Specialist

4 weeks ago


Lincoln, Lincolnshire, United Kingdom BT Group Full time

Comprehensive Overview

Importance of This Role

Are you passionate about resolving issues? Do you enjoy technology or gaming? If so, you possess valuable skills that can lead to success in a Customer Service Technical position with BT Group.

Utilize your expertise to make a positive impact and become a part of our Broadband Technical Team. In this role, you will engage with customers over the phone, addressing a variety of broadband technology inquiries. Whether assisting with a straightforward router issue or tackling more complex challenges, your support will be crucial for our customers.

No specific prior experience is necessary to become part of our team. If you are naturally supportive, composed, and adept at building rapport, we will provide the training you need.

We recognize that life is dynamic, and like many positions at BT Group, this opportunity is designed with flexibility in mind. We are committed to your success, ensuring that you can manage personal commitments effectively. Some of the ways we facilitate this include allowing you to plan your own breaks and accumulate time off, along with the possibility of occasional remote work.

Benefits of Working with Us

A competitive starting salary of £25,267.00. Significant discounts on BT Group products, including Mobile and Broadband services, saving you substantial amounts annually. Support in shaping your career trajectory. We are dedicated to nurturing our employees and will assist you in achieving your professional aspirations. Season Ticket Travel Loan, providing you with upfront funds for your daily commute, enhancing your financial well-being. Opportunities for volunteering, allowing you to contribute positively to your community. Optional Private Healthcare and Dental coverage, ensuring the well-being of you and your family.

In addition to these benefits, we foster a collaborative team environment, offer meaningful support, and provide tailored training to help you build a rewarding career.



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