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Onsite Technical Specialist

2 months ago

Lincoln, Lincolnshire, United Kingdom Air IT Full time

About the Role:

We are seeking a highly skilled Onsite Technical Specialist to join our dedicated team at Air IT. As a key member of our technical support team, you will play a pivotal role in delivering exceptional technical support to our clients.

Key Responsibilities:

  • Resolve client technical issues promptly and effectively, ensuring minimal disruption to their operations.
  • Install, maintain, and troubleshoot client hardware and software according to company standards.
  • Prioritize and respond to technical queries with precision to meet our service level agreements and exceed customer expectations.
  • Maintain accurate documentation of client environments and activities within our CRM system.
  • Provide out-of-hours support on a rotational basis, demonstrating your commitment to client satisfaction.
  • Uphold information security protocols to safeguard client data and uphold our high standards.

Requirements:

  • Demonstrable experience as a Service Desk Engineer, showcasing your technical prowess.
  • Proficiency in Microsoft Windows Server/Desktop environments and Microsoft 365.
  • Familiarity with Backup/DRaaS, Azure Active Directory, and networking technologies (TCP/IP, Firewall, Routing/Switching).
  • Excellent customer service and communication skills to effectively interact with clients.
  • A current and valid UK driving license, enabling you to provide on-site support.

Desirable Skills:

  • Knowledge of InTune, Conditional Access Technologies, and Mimecast email security, enhancing your toolkit for comprehensive client support.

What We Offer:

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service