Community Engagement and Events Coordinator

4 weeks ago

London, Greater London, United Kingdom Compass Group UK & Ireland Full time
Role Overview:

The purpose of this position is to enhance the management of the London Guest Experience, aligning with the standards set by Compass and our clients.

Key Responsibilities:

Operational Duties:
  • Maintain an active role, covering reception during critical operational hours.
  • Implement industry best practices and present quarterly innovations derived from networking.
  • Coordinate events in collaboration with the community coordinator.
  • Possess a comprehensive understanding of the client journey, effectively connecting all available services including catering, IT, AV support, cleaning, and security.
  • Surpass client and guest expectations while fostering a client-centered atmosphere within the team.
  • Encourage feedback from clients and guests, identifying opportunities for service enhancement.
  • Support performance management initiatives for team members requiring improvement.
  • Ensure cleanliness and upkeep of all reception areas and client floors.
  • Contribute to the reduction of food waste through effective systems.

Client Relationship Management:
  • Understand all contractual obligations to facilitate effective delivery.
  • Build and nurture relationships with clients, guests, and decision-makers, comprehending their motivations and business nature.
  • Address client and guest concerns, escalating issues to management when necessary.
  • Exhibit flexibility in adapting plans to meet client and guest needs.
  • Adhere to company policies and comply with all relevant legislation, including health and safety regulations.
  • Demonstrate a positive and helpful demeanor in all interactions.
  • Engage with clients, responding to remarks and requests promptly and in accordance with company policy.
  • Assist in monitoring team performance through established key performance indicators.

About Compass Group UK & Ireland:

At Compass Group UK & Ireland, we pride ourselves on delivering exceptional hospitality through our food, beverage, and service offerings. Our dedicated teams collaborate with partners and clients to achieve outstanding results. Every day, our passionate hospitality professionals strive for excellence in providing employee dining and hospitality services to leading workplaces and creating memorable experiences in iconic cultural and heritage venues.

Diversity Commitment:

Compass Group UK&I is committed to fostering an inclusive workplace where every individual feels valued and empowered to reach their full potential. We embrace diverse talents, beliefs, backgrounds, and abilities, recognizing that diversity is our strength.

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