Senior Technical Support Specialist

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Grafton Recruitment Full time £55,000 - £65,000
Position: Senior Technical Support Specialist

Grafton Recruitment is excited to collaborate with a leading company in the installation sector to find a qualified Senior Technical Support Specialist to enhance their team.

This organization is at the cutting edge of innovation in the installation industry, showcasing their commitment to sustainability and future advancements, particularly in areas such as drinking water safety, energy conservation, and the overall comfort and security of buildings.

They place a strong emphasis on their workforce, cultivating an inclusive environment, a vibrant corporate culture, and steadfast principles that offer clear guidance and numerous opportunities for professional development.

Key Responsibilities:
  • Act as a technical authority on the company's product range, including piping systems, pre-wall installations, and drainage solutions.
  • Provide technical assistance to the sales team and clients regarding the full spectrum of products.
  • Facilitate product training workshops for staff and assist in delivering customer training sessions.
  • Perform calculations, sizing, and estimations for potable water and heating systems.
  • Oversee the resolution of technical issues and offer on-site consultancy when required.
  • Assist the regional manager with in-depth technical inquiries related to the products.

This role is ideal for individuals who are passionate about technical support and are eager to contribute to a forward-thinking organization.



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