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IT Support Specialist

2 months ago

Cheltenham, Gloucestershire, United Kingdom Four Squared Full time

Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Four Squared. As a key member of our technical support team, you will be responsible for providing exceptional support to our employees, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities

  • Provide first and second-line technical support to employees via various communication channels.
  • Log and manage support tickets, escalating complex issues to senior technical staff when necessary.
  • Configure and deploy new employee devices, including laptops and smartphones.
  • Assist with employee onboarding, including setting up email accounts and other essential systems.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Maintain accurate inventory records of company assets.
  • Collaborate with other teams to ensure seamless integration of IT services.

Requirements

  • Minimum of 1 year of experience in a technical support role.
  • Proficiency in Windows 10, Microsoft 365, and Active Directory user management.
  • Strong understanding of LAN, WAN, DHCP, and DNS concepts.
  • Excellent communication and problem-solving skills.

What We Offer

As a valued member of our team, you will have the opportunity to work with a dynamic and supportive group of professionals, dedicated to delivering exceptional IT services. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.