Technical Support Specialist

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Code Red Associates Full time £30,000
Position: Technical Support Specialist (Level 1 / 2)
Location: Gloucestershire – Valid driving license required
Salary: Up to £30,000 DOE

Code Red Associates is collaborating with a client who is looking to enhance their team by adding a Technical Support Specialist.

The Technical Support Specialist will deliver first and second line assistance to all stakeholders within the organization, including internal personnel.


Key Responsibilities:

- Collaborate effectively with colleagues in the IT Services department to foster the growth of IT Services.

- Assist IT Services team members through knowledge sharing and training initiatives.

- Engage in annual performance evaluations with the IT Network and Support Manager.

- Under the guidance of the IT Network and Support Manager and Senior IT Analyst, manage and prioritize personal workloads to align with organizational requirements.

- Ensure efficient and effective prioritization of tasks.

- Promote practices for ongoing development within the IT Services.


Required Skills:
- Manage the organization's information systems.
- Oversee the public cloud architecture, systems, applications, and security.
- Administer the on-premise network infrastructure, systems, services, and hardware.
- Manage VOIP, CCTV, building management, and print management systems.
- Oversee safeguarding and content filtering solutions.
- Proficient in M365 SaaS applications.
- Familiarity with Entra ID (AAD) and Intune MDM.
- Experience with Hyper-V and Windows Server.
- Knowledge of networking technologies and implementations (DNS, DHCP, TCP/IP, switches, etc.).
- Provide hardware support and configuration.
- Utilize remote assistance tools.

Benefits:
- 4 days onsite and 1 day remote work.
- 37 hours per week.
- 25 days of annual leave.

Code Red Associates operates as an Employment Agency/Business concerning this vacancy.

As an Equal Opportunities employer, we encourage applications from all individuals regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability, or age.

All candidates are evaluated based on their qualifications and capabilities for the role.

By expressing interest in this position, you consent to the processing of your information to support our legitimate business operations.

This includes the storage of your information and the ability to contact you regarding suitable job opportunities.

You have the right to request the removal of your information at any time.



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