Facilities Helpdesk Administrator
1 day ago
We are seeking a highly organized and detail-oriented Facilities Helpdesk Administrator to join our team at Options Resourcing Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and administrative support to our engineers, contract managers, and clients.
Key Responsibilities:- Provide first point of contact for all phone queries and Support Centre Inbox
- Deal with callouts for all contracts across the company
- Raise purchase orders using CAFM Systems
- Chase updates and job reports
- Quote and book additional works
- Good communication and numeracy skills
- Computer literate with knowledge of Word/Excel
- Good time management skills
- Client-facing skills
- Experience in a similar environment
- Good attention to detail
- Experience in raising purchase orders
- Understanding of Health and Safety Legislation
- Ambitious and quick learner
- Some knowledge of CAFM systems
- Experience in coordinating specialist sub-contractor visits
- Support engineers and contract managers in day-to-day requirements
- Raise purchase orders for material goods and subcontractor works
- Quote logs - chase quotes for additional works, raise client quotes, instruct works as approved by client and book in jobs
- Liaise with client team on a regular basis to ensure proactive support of their requirements
- Monitor progress of reactive callouts ensuring compliance and any follow-up works are picked up and delegated to correct department
- Assist in managing sub-contractor visits
- Convey and display company core values of respect, trust, communication, care, and commitment
- Open and close reactive jobs on client portal
- Continually monitor and develop local administration processes and procedures
We offer full training and support to ensure you have everything you need to excel in this role. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we would love to hear from you.
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Service Desk Coordinator
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Clerkenwell, United Kingdom Options Resourcing Ltd Full timeJob SummaryWe are seeking a highly organized and detail-oriented Facilities Helpdesk Administrator to join our team at Options Resourcing Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and administrative support to our clients and internal stakeholders.Key ResponsibilitiesFirst Point of Contact:...
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Service Desk Coordinator
5 days ago
Clerkenwell, United Kingdom Options Resourcing Ltd Full timeJob SummaryWe are seeking a highly organized and detail-oriented Facilities Helpdesk Administrator to join our team at Options Resourcing Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and administrative support to our clients and internal stakeholders.Key ResponsibilitiesFirst Point of Contact:...
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