Reception Manager

3 weeks ago

StratforduponAvon, Warwickshire, United Kingdom The Arden Hotel, Stratford-upon-Avon Full time

**Unlock Your Potential as a Reception Manager**

About the Role

We are seeking a highly motivated and customer-focused Reception Manager to join our team at The Arden Hotel, Stratford-upon-Avon. As a key member of our front of house operations, you will be responsible for coordinating the smooth running of our reception and nights teams, ensuring exceptional customer satisfaction and repeat business.

Key Responsibilities

  • Coach and develop the team in customer service and selling skills, promoting a culture of excellence and total guest satisfaction.
  • Identify opportunities to upsell products and services, maximizing sales and revenue growth.
  • Lead a team of reception and nights staff, providing guidance and support to ensure seamless operations.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and service delivery.

What We Offer

  • Enhanced annual leave entitlement, rising to 33 days with service.
  • Fairly distributed Service Charge/Gratuities paid monthly.
  • Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways, and utilities.
  • Access to our wellbeing centre with Hello Fresh Recipes, fitness video's, and money management tools.
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme.
  • Health plans for dental, optical, alternative health care, and 24-hour GP access.
  • Discounted stays, spa treatments, golf, and leisure access across EHC properties.
  • Support via our Wellbeing Strategy based on Money, Mind, Body & Heart.
  • Access to Eden Engage – our employee portal with regular team news.
  • Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE.
  • Enhanced family-friendly policies – we want to help you feel fully supported during any significant life events.
  • Return to work financial support for those returning from maternity leave.

Our Culture

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do. Our values-led approach is based on Heart, Honesty, Spirit, and Team, which were written 'by our people for our people'. We are passionate advocates of providing equitable workplaces and seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills.

Join Our Team

We are an equal opportunities employer and welcome applications from all genders, races, religions, ages, and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

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