Reception Manager

4 weeks ago

StratforduponAvon, Warwickshire, United Kingdom The Arden Hotel, Stratford-upon-Avon Full time

**Unlock Your Potential as a Reception Manager**

About the Role

We are seeking a highly motivated and customer-focused Reception Manager to join our team at The Arden Hotel, Stratford-upon-Avon. As a key member of our front of house operations, you will be responsible for coordinating the smooth running of our reception and nights teams, ensuring exceptional customer satisfaction and repeat business.

Key Responsibilities

  • Coach and develop the team in customer service and selling skills, promoting a culture of excellence and total guest satisfaction.
  • Identify opportunities to upsell products and services, maximizing sales and revenue growth.
  • Lead a team of receptionists and night staff, providing guidance and support to ensure seamless operations.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with other departments to ensure seamless communication and service delivery.

What We Offer

  • A competitive salary and benefits package, including enhanced annual leave and service charge/gratuities.
  • Opportunities for career growth and development, including apprenticeships and leadership programs.
  • A dynamic and supportive work environment, with a focus on collaboration and employee wellbeing.
  • Access to our wellbeing centre, with Hello Fresh recipes, fitness videos, and money management tools.
  • Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways, and utilities.

Our Culture

We are proud to be members of the Hoteliers Charter, committed to providing a great place to work with our teams at the heart of all we do. Our values-led approach is based on Heart, Honesty, Spirit, and Team, and we strive to create a workplace that is inclusive, equitable, and supportive of all employees.

Join Our Team

We are an equal opportunities employer, seeking talented individuals from diverse backgrounds and perspectives. If you are passionate about delivering exceptional customer service and leading a team, we encourage you to apply for this exciting opportunity.

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