Reception Supervisor

4 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Eden Hotel Collection Full time

Unlock Your Potential as a Reception Supervisor

At Eden Hotel Collection, we're passionate about delivering exceptional guest experiences. As a Reception Supervisor, you'll play a key role in ensuring our guests feel welcome and valued.

What You'll Do:

  • Lead a team of receptionists to provide exceptional customer service and ensure a smooth guest experience.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.
  • Coach and develop your team to achieve high standards of customer service and sales skills.
  • Identify opportunities to upsell products and services, maximizing sales and revenue.

What You'll Need:

  • Proven experience in a customer-facing role, with a strong focus on delivering exceptional service.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Knowledge of Avondata and Microsoft Office skills, with a willingness to learn and adapt.
  • A warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience for each guest.

What's in It for You:

  • Enhanced annual leave entitlement, rising to 33 days with service.
  • Fairly distributed Service Charge/Gratuities paid monthly.
  • Access to our wellbeing centre, with Hello Fresh Recipes, fitness videos, and money management tools.
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme.
  • Health plans for dental, optical, alternative healthcare, and 24-hour GP access.
  • Discounted stays, spa treatments, golf, and leisure access across EHC properties.
  • Support via our Wellbeing Strategy, based on Money, Mind, Body & Heart.
  • Access to Eden Engage, our employee portal, with regular team news.
  • Grow with us via apprenticeships and bespoke leadership programmes.
  • Enhanced family-friendly policies, with support during significant life events.

Our Culture:

We're committed to collaboration, involving our teams in shaping our culture through regular surveys and forums. We're proud to be members of the Hoteliers Charter, committed to providing a great place to work with our teams at the heart of all we do.

Eden Hotel Collection is a passionate advocate of providing equitable workplaces, seeking to recruit, develop, and retain talented people from diverse backgrounds, perspectives, and skills.


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