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Software Application Support Manager

2 months ago

London, Greater London, United Kingdom Specialty Business Solutions Full time
Job Title: Software Application Support Manager

At Specialty Business Solutions, we are seeking an experienced Software Application Support Manager to join our team. As a key member of our support function, you will be responsible for managing a team of support specialists and ensuring that our clients receive exceptional support services.

Key Responsibilities:
  • Manage the day-to-day operations of the support team, including prioritizing and resolving technical issues.
  • Develop and implement processes to improve support services and ensure client satisfaction.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Provide guidance and training to support team members to ensure they have the necessary skills to perform their duties.
  • Monitor and report on support metrics to ensure that we are meeting our service level agreements.
Requirements:
  • 7+ years of experience in a customer-facing software support role, including 2+ years of management experience.
  • Proven track record of delivering exceptional support services and improving client satisfaction.
  • Strong technical skills, including experience with software applications and technical support tools.
  • Excellent communication and leadership skills, with the ability to motivate and guide a team.
  • ITIL foundation level certification or equivalent experience.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of software solutions to the insurance industry.