Trainee Patient Journey Coordinator

3 weeks ago

Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

Position Overview

Fixed Term Apprenticeship Opportunity

We invite applications from individuals eager to embark on an apprenticeship journey within the NHS. This role offers the chance to acquire new competencies and insights while collaborating with a seasoned team, gaining invaluable experience and a recognized qualification in business administration.

As an apprentice, you will be registered with a local educational institution and will be expected to complete your Level 3 Diploma in Business Administration Apprenticeship Standard during your tenure.

An exciting vacancy has emerged within the Gastroenterology Division for a proficient Administrator to support the Upper GI Cancer Team. The ideal candidate should possess strong IT skills, particularly in Word and Excel, and demonstrate the ability to work independently while effectively managing daily tasks.

This is a full-time position, requiring commitment from Monday to Friday.

Key Responsibilities

Collaborate closely with healthcare professionals, specialist nurses, secretaries, and all members of the Multi-Disciplinary Team (MDT) to ensure that patients on a cancer pathway receive comprehensive management throughout their journey.

Coordinate the patient experience from referral through diagnostics, treatment planning, and therapy, identifying any potential delays and ensuring precise data collection to facilitate the process.

Bring relevant patients to the attention of the clinical team for discussion during MDT meetings, ensuring that the MDT coordinator is equipped with all necessary information for patient discussions.

Work in partnership with Cancer team members and other Patient Pathway Coordinators across the Trust to develop policies and procedures that guarantee seamless management of cancer patients across various specialties.

About Our Organization

Join us at the Norfolk and Norwich University Hospital, part of a dedicated workforce exceeding 10,000 staff members.

The NNUH stands as one of the largest NHS trusts in the UK, delivering exceptional acute care to approximately one million residents in Norfolk and surrounding regions. As a teaching and research hospital, we are at the forefront of innovation, equipped with state-of-the-art facilities, including the Quadram Institute. We collaborate closely with the University of East Anglia, offering teaching opportunities for our staff and placement opportunities for their students. Our workforce is diverse, representing 94 countries worldwide.

We pride ourselves on being a welcoming, collaborative hospital, working alongside local services and supporting N&N Hospitals Charity.

We provide a comprehensive range of NHS benefits and discounts, including:

  • Flexible working arrangements
  • Fast Track Staff Physiotherapy Service
  • Multi-Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave benefits
  • Wagestream - access to a portion of your earnings as you earn
  • Complimentary Park & Ride service to the NNUH site
  • 24-hour confidential counseling support
  • On-site nursery facilities
  • On-site cafes with staff discounts
  • Support for career advancement
  • Flexible staff bank options
  • Salary Sacrifice schemes for lease cars, Cycle to Work, and home electronics

Job Duties

  • Proactively monitor patients urgently referred to the Trust by General Practitioners (GPs) who are suspected of having cancer. Ensure these patients are registered in the Trust Cancer IT system.
  • Facilitate appropriate requests for investigations as per clinician instructions and ensure timely appointment scheduling.
  • Adhere to the Trust's General Principles and Guidelines on Patient Access concerning waiting list management.
  • Identify newly diagnosed cancer patients and ensure they are recorded in the Trust Cancer IT system, confirming they are known to the clinical team and that necessary actions are taken to manage their pathway.
  • Identify potential delays or breaches in the patient pathway in accordance with the Trust's escalation policy.
  • In cases where patients cannot be managed within target dates, ensure completion of breach reports and proactively suggest improvements to the pathway.

For comprehensive details, please refer to the attached job description.

Candidate Profile

Qualifications

Essential

  • 4 GCSEs at D/3 or above (or equivalent), including Mathematics and English.

Skills

Essential

  • Ability to maintain composure and organization.
  • Flexibility to adapt to service needs.
  • Capability to multitask and prioritize effectively.
  • Proficient IT skills with accurate data entry and an understanding of confidentiality requirements.
  • Exceptional communication and interpersonal abilities.

Desirable

  • Customer service skills.

Attitude and Aptitude

Essential

  • Exemplary role model, embodying NNUH's PRIDE values: People-focused, Respect, Integrity, Dedication, and Excellence.

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