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Patient Access Specialist

3 months ago

South West London, United Kingdom Cleveland Clinic London Full time

Salary: From £26,000

Hours: Rota between Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm

Contract: Permanent

Role Overview:

Cleveland Clinic London is seeking a dedicated Patient Access Specialist to enhance our Patient Access Team. In this role, you will be supported by the Senior Contact Centre personnel and will manage all outpatient scheduling responsibilities. Exceptional communication skills and a collaborative spirit are essential, as you will serve as the initial point of contact for all outpatient inquiries. Your primary focus will be on the precise and timely collection of demographic and financial information required before patient visits, ensuring outstanding customer service in a dynamic healthcare setting.

Unique Aspects of Our Organization:

At Cleveland Clinic London, we provide a cutting-edge, high-acuity environment equipped with the latest technology. Our caregivers are encouraged to expand their expertise across various specialties while collaborating with leading clinicians. Our mission emphasizes our commitment to professional growth, focusing on caring for life, researching for health, and educating those who serve.

Key Responsibilities:

  • Manage all scheduling needs to deliver a highly efficient, patient-centered outpatient booking service.
  • Proactively engage with patients to ensure all outstanding registration data is collected and scheduling is completed within set timelines.
  • Accurately gather demographic and financial information.
  • Coordinate with insurance providers and other payers to secure necessary authorizations.
  • Provide cost estimates to self-paying patients and collect payments as needed.
  • Encourage patients to register for the CCL MyChart App to manage their financial and demographic details.
  • Assign incomplete bookings to the pre-registration work queue for completion.
  • Collaborate with clinical departments to maintain proper scheduling workflows.
  • Communicate effectively with relevant clinical departments to ensure a seamless patient experience.
  • Cross-train in various areas of Patient Access as required.
  • Adhere to hospital and departmental policies, particularly regarding attendance, confidentiality, and professional appearance.
  • Complete mandatory training to maintain departmental competencies.
  • Perform additional duties as assigned.

Qualifications:

  • Experience in a healthcare environment or contact centre is preferred.
  • Familiarity with patient booking systems in a hospital setting.
  • Proficient in Microsoft Office Suite, including Excel and Word.
  • Exceptional customer service, communication, and interpersonal skills.
  • Ability to adapt to new challenges and support team objectives.
  • Capable of working effectively both independently and as part of a team.

Benefits:

We offer a comprehensive benefits package that includes:

  • 25 days of annual leave plus 8 bank holidays.
  • 5% auto-enrollment pension scheme with a 10% contribution from Cleveland Clinic.
  • Private medical and dental insurance.
  • Life assurance coverage.
  • Discounted gym memberships.
  • Employee assistance programs.
  • Seasonal ticket loans.
  • Childcare vouchers.

About Cleveland Clinic:

Cleveland Clinic is a premier provider of specialized medical care globally, delivering clinical excellence and superior patient outcomes for millions of visits annually across numerous locations. With a workforce of over 80,000 caregivers, we are committed to driving innovation in healthcare.

Our Patients First philosophy has been the cornerstone of our operations for over a century.