Client Relationship Executive

3 weeks ago

Borehamwood, Hertfordshire, United Kingdom Barclays Bank UK PLC Full time
Role Overview

The position can be situated in either Borehamwood or London.

Key Competencies Required:
  • Comprehensive understanding of the complete lending lifecycle
  • Experience in delivering exceptional customer service
  • Outstanding verbal and written communication abilities
  • Familiarity with internal financial offerings, services, and protocols
  • Capacity for both conceptual and practical thinking
  • Solid grasp of essential Risk policies and procedures concerning credit compliance and regulatory, operational, and legal risks
  • Willingness to adapt personally and geographically to meet business demands
Additional Qualifications:
  • ACIB Certification
  • PCertB Qualification
  • Cert BB&C Credential
  • DipBB&C Certification
  • Omega Credit Skills Development Program.
Barclays is mandated by law to verify that you possess the Legal Right to Work in any position you apply for. If you currently hold a work visa sponsored by Barclays, or if you would require sponsorship from Barclays, you must disclose this as part of your application. Sponsored visas are specific to roles and entities, and any changes must be evaluated. It is crucial to ensure you are operating under the correct visa at all times. Failure to accurately report your visa status or Legal Right to Work may lead to the withdrawal of your application or any employment offer at any time.

Purpose of the Position

The objective is to cultivate and maintain lucrative partnerships with both corporate and individual clients. This role serves as the link between the bank's offerings and the clients' requirements, ensuring mutual advantage and enduring success.

Responsibilities
  • Oversee client relationships to discern their financial objectives, challenges, and risk appetite, supporting the analysis of data from various sources, including investment portfolios and cash flow, to identify trends, insights, areas for enhancement, and additional services to meet client needs.
  • Conduct research and gain insights into the client's industry trends, regulatory framework, and competitive landscape to guide strategic recommendations.
  • Develop tailored solutions that address the client's unique needs and goals, integrating a variety of products and services from the bank's offerings.
  • Articulate the value proposition of proposed solutions, justify recommendations, and negotiate terms that are advantageous for both the client and the bank.
  • Provide guidance to clients to aid their financial decisions, offering expert investment advice, risk management strategies, and updates on market trends to ensure a positive and ongoing relationship.
  • Evaluate financial, legal, and operational risks associated with client relationships, implementing measures to mitigate potential losses.
  • Document all client interactions, transactions, and agreements to ensure transparency and auditability, effectively communicating findings to support product development, service offerings, and the overall bank strategy.
  • Monitor client satisfaction, revenue generated, and other relevant metrics to assess the effectiveness of relationship management initiatives.
Expectations for Leadership
  • Advise key stakeholders, including functional leadership teams and senior management, on functional and cross-functional areas of impact and alignment.
  • Manage and mitigate risks through assessment, supporting the control and governance agenda.
  • Exhibit leadership and accountability for managing risk and enhancing controls in relation to the work your team undertakes.
  • Demonstrate a thorough understanding of organizational functions to contribute to achieving business objectives.
  • Collaborate with other work areas to stay informed about business activities and strategies.
  • Create solutions based on sophisticated analytical thought, comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be essential to define problems and develop innovative solutions.
  • Incorporate the outcomes of extensive research into problem-solving processes.
  • Establish and maintain trusting relationships and partnerships with internal and external stakeholders to achieve key business objectives, utilizing influencing and negotiating skills to attain outcomes.
All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, guiding us to do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operational manual for our behavior.

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