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Client Relations Specialist

3 months ago

Borehamwood, Hertfordshire, United Kingdom Deverell Smith Recruitment Ltd Full time

We are looking for a skilled and committed Client Relations Specialist to join a prominent developer known for delivering exceptional new build properties. As the company continues to grow and expand, there are numerous opportunities for professional development and advancement.

The successful candidate will possess recent experience in a comparable position within the new build sector and will be instrumental in upholding and enhancing our customer service excellence. This role is ideal for individuals eager to advance their careers within a vibrant and supportive environment.

Key Responsibilities:

  • Serve as the primary liaison for clients following their purchase, ensuring a smooth and enjoyable experience.
  • Effectively manage client inquiries, concerns, and issues, providing prompt and precise responses.
  • Proactively identify and address potential client challenges to improve overall satisfaction.
  • Build and nurture strong relationships with clients, showcasing outstanding interpersonal and communication abilities.
  • Collaborate with internal teams and contractors to resolve issues and guarantee superior aftercare service.
  • Conduct in-person meetings with clients as necessary, representing the company with professionalism and empathy.
  • Monitor and analyze client care performance metrics, delivering regular updates and insights to senior management.
  • Contribute to the ongoing enhancement of client care processes and policies.

Requirements:

  • Experience: Recent experience in a client care role within the residential construction industry, particularly with a new build developer.
  • Skills: Proven efficiency and dependability in previous positions. Strong problem-solving capabilities with the foresight to anticipate client needs.
  • Communication: Exceptional interpersonal, communication, and relationship-building skills.
  • Customer Service: Demonstrated face-to-face client service experience, with a dedication to delivering a high standard of service.
  • Industry Knowledge: In-depth understanding of the residential construction sector and the unique requirements of new build homeowners.

Why Join Us?

  • Opportunity for career progression within a leading developer.
  • Be part of a collaborative and innovative team.
  • Engagement in exciting new projects and developments.
  • Competitive salary up to £35,000, with opportunities for career growth.

If you are a proactive, client-oriented professional with experience in the residential construction industry and a commitment to providing outstanding service, we encourage you to consider this opportunity.