Service Desk Specialist

3 weeks ago


Borehamwood, Hertfordshire, United Kingdom Method Resourcing Full time
Service Desk Specialist

We are seeking a highly skilled Service Desk Specialist to join our dynamic IT team. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our internal and external users.

Key Responsibilities:
  • Manage incidents and service requests, ensuring rapid restoration of normal services and maintaining high standards of customer service.
  • Provide first-line support by assessing incidents and service requests, attempting initial resolution, or escalating to second/third-line support as needed.
  • Monitor and escalate incidents as required, maintaining clear communication with users on status and progress.
  • Take ownership of the Identity Management Service, including tasks related to new starters, leavers, and access control.
  • Support the mobile communication service and liaise with third-party engineers and suppliers as necessary.
  • Produce management information reports and document key procedures in line with company standards.
Requirements:
  • Experience in a service management-oriented environment, following formal Incident and Problem Management processes.
  • Proficiency with Microsoft Windows, Active Directory, and Microsoft Office.
  • Strong communication skills, with a professional telephone manner and the ability to document incidents and resolutions accurately.
  • Excellent analytical and troubleshooting skills, with the ability to manage multiple open incidents and prioritize tasks effectively.


  • Borehamwood, Hertfordshire, United Kingdom Method Resourcing Full time

    Service Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our dynamic IT team. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our internal and external users.Key Responsibilities:Manage incidents and service requests, ensuring rapid restoration of...


  • Borehamwood, Hertfordshire, United Kingdom Method Resourcing Full time

    Service Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our dynamic IT team. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our internal and external users.Key Responsibilities:Manage incidents and service requests, ensuring rapid restoration of...


  • Borehamwood, Hertfordshire, United Kingdom Method Resourcing Full time

    Service Desk SpecialistMethod Resourcing is seeking a highly skilled Service Desk Specialist to join our dynamic IT team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our internal and external users.Key Responsibilities:Manage incidents and service requests through our...


  • Borehamwood, Hertfordshire, United Kingdom Method Resourcing Full time

    Service Desk SpecialistMethod Resourcing is seeking a highly skilled Service Desk Specialist to join our dynamic IT team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our internal and external users.Key Responsibilities:Manage incidents and service requests through our...


  • Borehamwood, Hertfordshire, United Kingdom Method Resourcing Full time

    Job OverviewThe Service Desk Specialist plays a crucial role in supporting internal business users and external clients, ensuring the smooth operation of IT services through rapid response and efficient incident management.Key ResponsibilitiesManage incidents and service requests, ensuring rapid restoration of normal services and maintaining high standards...


  • Borehamwood, Hertfordshire, United Kingdom Method Resourcing Solutions Ltd Full time

    Job Title: 1st Line Support 6 Month FTCJob Summary:We are seeking a highly skilled and motivated Service Desk Specialist to join our dynamic IT team. As the first point of contact for internal and external users, you will be responsible for providing exceptional customer service, managing incidents and service requests, and ensuring the smooth operation of...


  • Borehamwood, Hertfordshire, United Kingdom Method Resourcing Solutions Ltd Full time

    Job Title: 1st Line Support 6 Month FTCJob Summary:We are seeking a highly skilled and motivated Service Desk Specialist to join our dynamic IT team. As the first point of contact for internal and external users, you will be responsible for providing exceptional customer service, managing incidents and service requests, and ensuring the smooth operation of...

  • Service Desk Engineer

    1 month ago


    Borehamwood, Hertfordshire, United Kingdom Interaction Recruitment Full time

    Service Desk EngineerWe are seeking a skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support to our Managed Service customers, aiming to resolve incidents promptly or escalate to the 2nd and 3rd line engineering team if necessary.Key Responsibilities:Provide technical support for...

  • Service Desk Engineer

    1 month ago


    Borehamwood, Hertfordshire, United Kingdom Interaction Recruitment Full time

    Service Desk EngineerWe are seeking a skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support to our Managed Service customers, aiming to resolve incidents promptly or escalate to the 2nd and 3rd line engineering team if necessary.Key Responsibilities:Provide technical support for...

  • Service Desk Engineer

    2 months ago


    Borehamwood, Hertfordshire, United Kingdom Interaction Recruitment Full time

    Service Desk EngineerWe are seeking a skilled Service Desk Engineer to provide technical support to our Managed Service customers. As a key member of our team, you will be responsible for resolving technical issues promptly and efficiently, while also performing proactive tasks to maximize customer uptime.Key Responsibilities:Provide technical support for...


  • Borehamwood, Hertfordshire, United Kingdom Interaction Recruitment Full time

    Project Engineer - MSPLocation: Borehamwood + HybridDuration: PermanentSalary: up to 40k per annum DOEBenefits: 22 days AL rising to 25 + BHS + company pensionTraining: Tailored career path with industry vendor trainingAre you passionate about delivering successful IT projects to a diverse range of clients?Do you have experience in second-line service desk...


  • Borehamwood, Hertfordshire, United Kingdom KFS Recruitment Full time

    Financial Services Specialist OpportunityWe are seeking a highly skilled Financial Services Specialist to join our team at KFS Recruitment. As a key member of our finance team, you will be responsible for assisting in transaction recording, bank reconciliation, and accounts payable.Main Responsibilities:Record all transactions into our CRM systemReconcile...


  • Borehamwood, Hertfordshire, United Kingdom KFS Recruitment Full time

    Financial Services Specialist OpportunityWe are seeking a highly skilled Financial Services Specialist to join our team at KFS Recruitment. As a key member of our finance team, you will be responsible for assisting in transaction recording, bank reconciliation, and accounts payable.Main Responsibilities:Record all transactions into our CRM systemReconcile...

  • IT Support Specialist

    4 weeks ago


    Borehamwood, Hertfordshire, United Kingdom CV Library Full time

    About ChalklineWe are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop.We are dedicated to providing the best client experience and enjoying the journey. Our team is customer and employee focused, and we strive to further your career and develop your skills through experience and...

  • IT Support Specialist

    4 weeks ago


    Borehamwood, Hertfordshire, United Kingdom CV Library Full time

    About ChalklineWe are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop.We are dedicated to providing the best client experience and enjoying the journey. Our team is customer and employee focused, and we strive to further your career and develop your skills through experience and...


  • Borehamwood, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    Job Title: Account Management Team LeaderWe are seeking a highly skilled and experienced Account Management Team Leader to join our team at Think Specialist Recruitment. As a key member of our finance team, you will be responsible for leading a team of account managers and ensuring the smooth operation of our accounting processes.The ideal candidate will...


  • Borehamwood, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    Job Title: Account Management Team LeaderWe are seeking a highly skilled and experienced Account Management Team Leader to join our team at Think Specialist Recruitment. As a key member of our finance team, you will be responsible for leading a team of account managers and ensuring the smooth operation of our accounting processes.The ideal candidate will...


  • Borehamwood, Hertfordshire, United Kingdom Chalkline Solutions Limited Full time

    About ChalklineChalkline is a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop.We are a customer-focused company dedicated to delivering exceptional client experiences and employee satisfaction.We will help you develop your skills and further your career through experience and...


  • Borehamwood, Hertfordshire, United Kingdom Chalkline Solutions Limited Full time

    About ChalklineChalkline is a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop. We are a customer- and employee-focused company dedicated to providing the best client experience and enjoying the journey. We will help you further your career and develop your skills through experience...


  • Borehamwood, Hertfordshire, United Kingdom Chalkline Solutions Limited Full time

    About ChalklineChalkline is a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop. We are a customer- and employee-focused company dedicated to providing the best client experience and enjoying the journey. We will help you further your career and develop your skills through experience...