Service Desk Engineer
2 months ago
We are seeking a skilled Service Desk Engineer to provide technical support to our Managed Service customers. As a key member of our team, you will be responsible for resolving technical issues promptly and efficiently, while also performing proactive tasks to maximize customer uptime.
Key Responsibilities:- Provide technical support for our Managed Service customers, aiming to resolve incidents promptly or escalate to the 2nd and 3rd line engineering team if necessary.
- Perform proactive tasks to maximize customer uptime, including root-cause analysis and preventive measures to avoid recurring issues.
- Resolve complex monitoring alerts, deploy security updates, perform system maintenance, and upgrade customer systems as required.
- Manage tickets efficiently and effectively within an ITIL environment.
- At least 2+ years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems.
- Patient, empathetic, and able to communicate technical concepts to non-technical users.
- Enjoy working as both a part of a team and leveraging the expertise of others to solve problems.
- Exceptional customer service skills with a proven ability to quickly build rapport.
- Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail).
- Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot.
- Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration.
- Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles.
- Proficiency in Windows OS (7, 8, and 10) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.
- A tailored training path with vendor-specific accreditations.
- 22 days AL rising to 25 + BHs + Company pension + day off for birthday.
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Service Desk Engineer
1 month ago
Borehamwood, Hertfordshire, United Kingdom Interaction Recruitment Full timeService Desk EngineerWe are seeking a skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support to our Managed Service customers, aiming to resolve incidents promptly or escalate to the 2nd and 3rd line engineering team if necessary.Key Responsibilities:Provide technical support for...
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Service Desk Engineer
1 month ago
Borehamwood, Hertfordshire, United Kingdom Interaction Recruitment Full timeService Desk EngineerWe are seeking a skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support to our Managed Service customers, aiming to resolve incidents promptly or escalate to the 2nd and 3rd line engineering team if necessary.Key Responsibilities:Provide technical support for...
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Service Desk Specialist
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Service Desk Specialist
3 weeks ago
Borehamwood, Hertfordshire, United Kingdom Method Resourcing Full timeService Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our dynamic IT team. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our internal and external users.Key Responsibilities:Manage incidents and service requests, ensuring rapid restoration of...
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Service Desk Specialist
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Borehamwood, Hertfordshire, United Kingdom Method Resourcing Full timeService Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our dynamic IT team. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our internal and external users.Key Responsibilities:Manage incidents and service requests, ensuring rapid restoration of...
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Service Desk Specialist
3 weeks ago
Borehamwood, Hertfordshire, United Kingdom Method Resourcing Full timeService Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our dynamic IT team. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our internal and external users.Key Responsibilities:Manage incidents and service requests, ensuring rapid restoration of...
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Service Desk Specialist
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Borehamwood, Hertfordshire, United Kingdom Method Resourcing Full timeService Desk SpecialistMethod Resourcing is seeking a highly skilled Service Desk Specialist to join our dynamic IT team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our internal and external users.Key Responsibilities:Manage incidents and service requests through our...
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Service Desk Specialist
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Borehamwood, Hertfordshire, United Kingdom Method Resourcing Full timeService Desk SpecialistMethod Resourcing is seeking a highly skilled Service Desk Specialist to join our dynamic IT team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our internal and external users.Key Responsibilities:Manage incidents and service requests through our...
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Service Desk Specialist
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Service Desk Specialist
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