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Bristol, Bristol, United Kingdom Xerox Full timeAs part of our continued expansion, Xerox IT Services requires a Service Desk Manager to lead our client-focused team based out of our Bristol office. The Service Desk Manager is responsible for the End User Support IT service desk function for our clients, including engineer resource development, incident management, service requests, and change requests....
Service Desk Operations Manager
2 months ago
Peaple Talent is partnering with an established organisation to find a skilled Service Desk Manager to oversee the operation of the field and desk-based Service Desk teams.
The ideal candidate will have significant experience managing a global Service Desk team, knowledge of ITIL, and strong analysis and reporting skills.
Key Responsibilities- Lead and manage the team to support all IT Support Service aspects
- Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction
- Analyse processes, find alternative solutions, and recommend new methods to improve service delivery
- Significant experience managing a global Service Desk team
- Knowledge and experience of ITIL
- Strong analysis and reporting skills
- Base salary: £60,000
- 25 days annual leave
- Cycle to Work scheme
- Onsite parking
Interested candidates should send their CV to Peaple Talent for consideration.
