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Staffing Operations Coordinator

2 months ago

London, Greater London, United Kingdom Ascential Full time
Staffing & Operations Coordinator

Your Role:

You will be responsible for managing the internal staff travel operations for our events teams. This includes accommodation and transfer management, budget management, as well as post-show reconciliation. You will have a passion for helping others and a drive to provide exceptional customer service, as well as impeccable operational skills.

Key Responsibilities
  1. Main point of contact for all matters relating to Ascential Events staff travel, as well as the wider Ascential team who attend events.
  2. Manage the accommodation inventory to ensure adequate allocation for each show, meeting specific staff requirements at all times.
  3. Maintain accurate records of attendees, contract updates, post-show recognition, bookings, and payments.
  4. Collaborate with internal and external teams to ensure contractor accommodation needs are met, with continuous upward reporting.
  5. Work closely with our internal and partner CX teams to ensure the online experience is working as expected and in the best interest of Ascential staff needs.
  6. Proficient in G-suite (specifically sheets and other organisational software).
  7. Proficient in common customer success and customer relationship management software, such as Gainsight and Salesforce.