Workplace Experience Coordinator

4 weeks ago

London, Greater London, United Kingdom CBW Staffing Solutions Full time
Workplace Experience Coordinator

We are seeking a highly organized and detail-oriented Workplace Experience Coordinator to join our team at CBW Staffing Solutions. As a key member of our operations team, you will be responsible for providing exceptional support to our clients and ensuring the smooth day-to-day operation of our facilities management services.

Key Responsibilities:
  • Schedule and coordinate reactive and help desk call outs
  • Review and allocate jobs received during the working day to engineers
  • Supervise and manage day-to-day helpdesk activities
  • Support the helpdesk by receiving calls, logging on to the FM support system, and reporting back to end-users/customers
  • Monitor call activity and produce call volume reports
  • Deliver toolbox talks to staff and create and update help desk procedures
  • Compile and enter data into the monthly client report and submit before the deadline
  • Manage rechargeable works from quotations to completion, including requesting POs from clients
  • Participate in the training of new staff members or allocate a trainer and oversee staff training induction sheets
  • Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits, and inputting data
  • Support the office and contract managers in the administration and delivery of departmental objectives
  • Raise corrective maintenance tasks following PPM completed tasks
  • Organize day-to-day work to ensure all key tasks are fulfilled
  • Departmental administrative housekeeping and support with the provision of information in relation to internal procedures
  • Work with the system that supports the procurement process, providing assistance to ensure accuracy and efficiency of data and communications
Requirements:
  • Demonstrate previous experience in a similar role
  • Proven strong administration skills
  • Experience of administering multiple activities within the day
  • Willingness to thrive in a fast-moving real-time environment
  • Dedication to complete tasks
  • Able to prioritize work to deadlines
  • Desire to take ownership of a problem and find the solution
  • Ability to communicate effectively
  • Customer-focused approach
  • Desire to understand how the service delivery model works
  • Intermediate IT skills with a good working knowledge of Microsoft Word and Excel
  • A team player
  • Good organizational skills
  • IT proficient
  • FM experience

Please send your CV to Brooke at CBW Staffing Solutions for more information.

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