Salesforce Business Analyst

5 days ago

Oxford, Oxfordshire, United Kingdom Oxford University Press Full time

About the Role

The Salesforce Business Analyst will be responsible for understanding and capturing clear business requirements. You will need to be able to lead business workshops on all Salesforce OUP products and to help the business to understand capabilities and best practice which will drive the outputs needed such as process flows, Epics, Features, User Stories and Acceptance Criteria.

You will work closely with other technology teams to ensure that all designs are consistent with our strategic roadmaps for this domain and, in conjunction with the Functional Lead for Salesforce, will be an important adviser to those teams to ensure that these designs enable us to always extract maximum value from developments in the Salesforce platform.

Working closely with the Salesforce Functional Lead, you will be a crucial part of dedicated Salesforce Hub Team that is dedicated to the efficient delivery of Salesforce powered solutions within the Press. You will bring your experience of working within a Global Sales and Marketing Organisation on Large/Complex Salesforce Projects alongside a BAU Agile offshore delivery model.

Key Responsibilities

  • Building and maintaining a comprehensive understanding of Front Office technologies and their use within the business.
  • Building and maintaining a collaborative relationship across various functions in the organisation to effectively support business goals and needs.
  • Analyse and evaluate existing technical implementations to identify opportunities for improvement.
  • Translating business requirements into functional specification - focussing on delivering the best technical solution by applying best practice.
  • Collaborating with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
  • Maintaining an awareness of solution roadmaps for specified solutions and can highlight risks and opportunities of the developing products.
  • Guiding and advising internal stakeholders on Salesforce best practice, understanding and communicating its capabilities.

About You

You will have:

  • Salesforce BA experience, working with Salesforce CRM and Service Cloud within a global organisation.
  • Salesforce Admin Certification in CRM and Service.
  • Recognised BA Certification and Salesforce Admin Certification.
  • Technology & business process subject matter expertise relevant to the specific domain.
  • A knowledge of business analysis and development methodologies.
  • Able to translate business requirements into technical design and communicate effectively with both business stakeholders and technical developers.
  • A good understanding of how an IT organisation works to delivery short, medium & long term outcomes.
  • Ability to work collaboratively as part of a team but equally capable at working independently when required.
  • Delivered in a past paced Global organisation across multiple different Salesforce platforms.
  • Experience of Marketing Cloud and Configure, Price Quote (CPQ) is desired.

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

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