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The Salesforce Business Analyst will play a crucial role in understanding and capturing clear business requirements. This individual will lead business workshops on all Salesforce OUP products, helping the business to understand capabilities and best practices that drive outputs such as process flows, Epics, Features, User Stories, and Acceptance Criteria.
This role will work closely with other technology teams to ensure that all designs are consistent with our strategic roadmaps for this domain. In conjunction with the Functional Lead for Salesforce, this individual will be an important adviser to those teams, ensuring that designs enable us to extract maximum value from developments in the Salesforce platform.
As a key member of the dedicated Salesforce Hub Team, this individual will contribute to the efficient delivery of Salesforce-powered solutions within the Press. They will bring their experience of working within a Global Sales and Marketing Organisation on Large/Complex Salesforce Projects alongside a BAU Agile offshore delivery model.
Key Responsibilities- Building and maintaining a comprehensive understanding of Front Office technologies and their use within the business.
- Building and maintaining a collaborative relationship across various functions in the organization to effectively support business goals and needs.
- Analysing and evaluating existing technical implementations to identify opportunities for improvement.
- Translating business requirements into functional specifications, focusing on delivering the best technical solution by applying best practice.
- Collaborating with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
- Maintaining an awareness of solution roadmaps for specified solutions and highlighting risks and opportunities of the developing products.
- Guiding and advising internal stakeholders on Salesforce best practice, understanding, and communicating its capabilities.
You will have:
- Salesforce BA experience, working with Salesforce CRM and Service Cloud within a global organisation.
- Salesforce Admin Certification in CRM and Service.
- Recognised BA Certification and Salesforce Admin Certification.
- Technology & business process subject matter expertise relevant to the specific domain.
- A knowledge of business analysis and development methodologies.
- Able to translate business requirements into technical design and communicate effectively with both business stakeholders and technical developers.
- A good understanding of how an IT organisation works to deliver short, medium, and long-term outcomes.
- Ability to work collaboratively as part of a team but equally capable at working independently when required.
- Delivered in a past-paced Global organisation across multiple different Salesforce platforms.
- Experience of Marketing Cloud and Configure, Price Quote (CPQ) is desired.
We care about work/life balance here at OUP. With this in mind, we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days), and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
