Salesforce Business Analyst

2 weeks ago


Oxford, Oxfordshire, United Kingdom Oxford University Press Full time

About the Role

The Salesforce Business Analyst will be responsible for capturing clear business requirements and leading business workshops on Salesforce products. They will work closely with technology teams to ensure designs are consistent with strategic roadmaps and advise on how to extract maximum value from Salesforce developments.

As a crucial part of the Salesforce Hub Team, the Business Analyst will deliver Salesforce powered solutions efficiently. They will bring experience of working in a Global Sales and Marketing Organisation on Large/Complex Salesforce Projects and a BAU Agile offshore delivery model.

Key Responsibilities

  • Building and maintaining a comprehensive understanding of Front Office technologies and their use within the business.
  • Collaborating with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
  • Maintaining an awareness of solution roadmaps for specified solutions and highlighting risks and opportunities of developing products.
  • Guiding and advising internal stakeholders on Salesforce best practice, understanding and communicating its capabilities.

About You

You will have:

  • Salesforce BA experience, working with Salesforce CRM and Service Cloud within a global organisation.
  • Salesforce Admin Certification in CRM and Service.
  • Recognised BA Certification and Salesforce Admin Certification.
  • Technology & business process subject matter expertise relevant to the specific domain.
  • A knowledge of business analysis and development methodologies.
  • Able to translate business requirements into technical design and communicate effectively with both business stakeholders and technical developers.

Benefits

Oxford University Press offers a great work/life balance, with 25 days' holiday that rises with service, plus bank holidays and Christmas closure. We also offer a 35-hour working week and flexibility in working patterns. We contribute to your pension up to 12% and offer loans and savings schemes through our partnership with Salary Finance.



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