Salesforce Business Systems Analyst
2 weeks ago
About the Role
The Salesforce Business Analyst will be responsible for understanding and capturing clear business requirements for our Salesforce implementation.
You will lead business workshops on Salesforce products and help the business understand capabilities and best practices.
You will work closely with other technology teams to ensure designs are consistent with our strategic roadmaps and advise teams on designs that enable maximum value from Salesforce.
Other duties will include:
- Building and maintaining a comprehensive understanding of Front Office technologies and their use within the business.
- Building and maintaining a collaborative relationship across various functions in the organization to effectively support business goals and needs.
- Analysing and evaluating existing technical implementations to identify opportunities for improvement.
- Translating business requirements into functional specification.
- Collaborating with implementation teams and subject matter experts to establish the technical vision.
- Maintaining an awareness of solution roadmaps and highlighting risks and opportunities.
- Advising internal stakeholders on Salesforce best practice.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
You will have:
- Salesforce BA experience, working with Salesforce CRM and Service Cloud within a global organisation.
- Salesforce Admin Certification in CRM and Service.
- Recognised BA Certification and Salesforce Admin Certification.
- Technology & business process subject matter expertise relevant to the specific domain.
- A knowledge of business analysis and development methodologies.
- Ability to translate business requirements into technical design and communicate effectively with both business stakeholders and technical developers.
- A good understanding of how an IT organisation works to delivery short, medium & long term outcomes.
- Ability to work collaboratively as part of a team but equally capable at working independently when required.
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
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