Customer Service Manager

6 days ago


Saffron Walden, Essex, United Kingdom Age UK Full time

Job Summary:

We are seeking an experienced Store Manager to lead our retail team at Age UK Saffron Walden shop. As a Store Manager, you will be responsible for managing a dedicated team of employees and volunteers, providing a high-quality retail service, and ensuring every customer has a great shopping experience.

Key Responsibilities:

  • Manage a team of retail staff and volunteers to achieve sales targets and provide excellent customer service.
  • Oversee the day-to-day operations of the store, including stock management, visual merchandising, and cash handling.
  • Develop and implement strategies to drive sales growth and improve customer engagement.
  • Collaborate with the wider Age UK team to achieve business objectives and support the charity's mission.
  • Ensure compliance with Age UK's policies and procedures, including health and safety, data protection, and equal opportunities.

Requirements:

  • Proven experience in a retail management role, with a track record of achieving sales targets and improving customer satisfaction.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong business acumen, with the ability to analyze sales data and make informed decisions.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • IT literacy and numeracy skills, with experience of using retail software and systems.

What We Offer:

  • A competitive salary and benefits package, including a generous pension scheme.
  • Ongoing training and development opportunities to support your career growth.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to make a real difference to the lives of older people across the UK.

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